We have tried to anticipate any questions you may have when booking with us, but if the answer to your particular query is not listed below, please do contact us. We are always happy to help!
* For our Coronavirus (Covid-19) policy, please follow this link.
Our prices are clearly displayed, by type, on our Pricing page and costs are discounted for stays of 8 nights or more. The nightly rates quoted on our website are fully inclusive, which means the rates include bed linen, towels, weekly housekeeping, onsite parking (1 space per apartment*), all local taxes, utilities and VAT, as well as our internet service. Items such as a hairdryer, drying rack, iron and ironing board are provided as standard in every apartment. We can also provide, on request, use of the sofabed**/bed linen (where available), travel cot (bed linen not supplied), highchair, Nespresso coffee machine and additional kitchen equipment such as a rice cooker or pressure cooker. Further details on what you can expect to find in your apartment can be found further down this page of questions.
* Additional parking spaces available on request, subject to availability. Daily fee applies.
**Supplemental charge may apply depending on total number of guests per apartment. A cleaning charge is applied to all bookings where occupancy is above our standard occupancy rates (these are 2 guests per 1 bed apartment, 4 guests per 2 bed apartment). See Pricing page for full details
Complimentary parking* and use of our internet service is included in our standard advertised rates on our website. Depending on your chosen payment method, an international bank transfer fee may be applicable (see How do I pay? below for full details). We also provide some Additional Services, which you can request when booking. A security/damage deposit of a minimum £200 (amount dependent on number of guests) will be applicable. This is either pre-paid, and fully refundable upon post-departure apartment inspection, or by pre-authorisation against a credit card. A cleaning charge is applied to all bookings where occupancy is above our standard occupancy rates (these are 2 guests per 1 bed apartment, 4 guests per 2 bed apartment).
If you request either an early check-in or late check-out, an additional fee may apply, which will be communicated to you in advance when making these arrangements.
* Free parking includes one allocated space per apartment. Additional parking spaces available on request, subject to availability. Daily fee applies.
Our minimum length of stay is 2 nights. Bookings of 3 nights or more are bookable online; bookings of less than 2 nights may be bookable by calling our Reservations Team directly on 0345 055 9631 or by clicking here).
You can book your chosen apartment type online using our dedicated and secure booking gateway. Our availability is shown in real-time, so you can check your dates and receive a tailored on-screen quote of the properties available and you can opt to make an instant booking. Apartments are allocated by type. If you wish to book a specific apartment, you will need to call our Reservations Team. Where a property is available on request, you will be prompted to contact us to confirm availability and we would aim to get back to you within 24 hours. You can of course also call our Reservations Team if you have any questions or would like to book over the phone, or you can contact us via the Contact Form.
If you place your booking more than 28 days prior to your stay, we require 25% of the booking total as a deposit payment, with the full balance 28 days prior to arrival. If you book within 28 days, you pay 100% of the invoice immediately upon booking. Our booking engine will automatically calculate the dates and debit the right amounts at the right time. Please note that bookings are only confirmed once a deposit payment has been made; provisional bookings are not secured or guaranteed and an enquiry does not constitute a provisional or confirmed booking. Full booking conditions are available on request.
To book online, all payments must be made by credit or debit card. We accept Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit or American Express. We do not accept Visa Electron cards. We also take payments by bank transfer (no charge for UK bank transfer, £7 fee applies for international transfers) so please call our Reservations Team to make your booking and arrange payment.
When you book online, you will have access to our Guest Login Area. You will automatically receive login details to the email address you provide during the booking process. In the Guest Lounge you will be able to view details of your stay, your invoices, order additional products and services and easily book and manage future stays. Please note that for significant changes to bookings, such as changing your dates of stay, please email or telephone us. If you booked over the phone, please email email@example.com or call our Reservations Hotline on 0345 055 9631 and talk to one of our friendly team.
If you change your mind, you can cancel your booking and receive a full refund within 24 hours of making your booking. Simply call or email us with your reservation number. Thereafter, if you wish to cancel, we will refund whatever you have paid up to that date, subject to our ability to re-let the property over your dates and subject to an administration fee of £25. Payments made for discounted bookings are non-refundable unless an exception is agreed by Abodebed Management in writing at the time of booking. No-shows are non-refundable. Guests are advised to ensure they have adequate travel insurance cover for any loss due to cancellation.?
Abodebed Limited respects your privacy and personal information and we are committed to protecting the personal information you provide to us. Abodebed will not pass your details onto other companies or third parties. When you book accommodation with us directly, you consent to Abodebed contacting you and using your personal data in line with the Abodebed Privacy Notice. Please read this to ensure you understand how we process, store or retain your personal information.You have the right to opt out of us processing your personal data for marketing purposes by contacting us at firstname.lastname@example.org or by following the ‘Unsubscribe’ link in any of our newsletter communications.
If you are arriving into one of the nearby airports (Heathrow, Luton, Gatwick, Stansted), we can organise a taxi for you and your party with our preferred taxi company. When booking online, simply request your chosen Airport Transfer under Additional Services and we will be happy to provide you with a quotation and make the booking on your behalf. For full details on how to reach us by road or public transport, please view How to Find Us on our website.
Our Handleys Court and KD Tower properties have lift access on all levels and the apartments are spacious and can accommodate wheelchairs very easily. Our Evans Wharf property is on the 1st floor, with stair access only, and our Oval View properties are on either 1st or 2nd floors, with stair access only, therefore not deemed suitable for wheelchair users.Do let us know of any special requirements or needs when you book and we will do our utmost to ensure you have a comfortable stay with us. Click here for a full copy of our Access Statement.
Our normal check-in time is after 14:00 hours on the day of arrival and we will always aim to establish an estimated time of arrival (ETA) when liaising with you about your booking.
One of our team will meet you personally at the apartment building to hand over the keys and any parking permit, if applicable, and show you into the apartment. If your ETA is going to be very late, or you have stayed with us before, we can arrange access to keys via our key safe. Full access arrangements are always confirmed to you, in writing, prior to arrival. Please note that we reserve the right to request photographic identification either on booking and/or on arrival and we may also request to see the credit/debit card used for your booking prior to key handover.
Our normal check-in time is after 14:00 hours and check-out is by 10:00 hours. If you request either an early check-in or late check-out, an additional fee may apply, which will be communicated to you in advance when making these arrangements. Early check-in or late check-out is not guaranteed as this does of course depend on other bookings either before or after your period of stay.
If you need to have a guaranteed early check-in or late check-out, then we would advise booking an extra night(s).
Full check-out details are provided in each apartment and we will run through this with you upon arrival.
The apartment will be professionally cleaned and prepared for your arrival. The beds will be made up with fresh linen, and towels for each guest will be provided. If you have requested use of the sofabed, bed linen is usually placed in one of the wardrobes or stored under the sofabed (depending on style of sofabed). Linen for the sofabed will only be placed in the apartment if use of the sofabed has been requested as part of your booking. We provide a small supply of tea/coffee/sugar and milk portions (for tea/coffee), bottled water and breakfast cereal portions, enough for your first breakfast, as well as soap in the bathroom(s), and in the kitchen, washing up liquid, dishwasher tablets, laundry detergent, spare bin liners and a cleaning cloth.
Our kitchens are fully equipped with all the appliances you would expect to find in a normal home (oven/hob, fridge/freezer, washing machine/dryer, microwave, dishwasher) and essentials such as cooking pots and pans, crockery, cutlery and glassware are provided. If you think something is amiss, do let us know straight away as we can usually provide whatever is missing very quickly. Our lounge/dining areas have comfortable sofa(s) and/or sofabeds, dining table and chairs and a TV with Sky+ and DVD player.
Our professional housekeeper will clean the apartment, provide a towel and linen change and remove any rubbish if your stay stretches across a seven-day period or longer. If you need to take out any rubbish/empty the bins in between the housekeeper visits, the communal refuse area for the building is located in the ground floor car park and replacement bin liners are normally found in one of the kitchen cupboards.
We provide a Welcome Folder in each apartment which contains useful information such as local attractions, restaurants, supermarkets, places of worship, access to local medical/health care and so on, or you can ask us any questions when we meet you on arrival. We may not always know the answer but will endeavour to find out if we can. We also have some recommendations on our blog which you can view here.
Call or email a member of the team and we’ll do our best to resolve it as quickly as possible. Full contact details are provided in the Welcome Folder in each apartment.
No. The rates quoted on our website for your chosen apartment are fully inclusive of parking (1 space per apartment), all utility bills (i.e. water, gas, electricity etc.), local taxes, VAT, as well as our internet service. The nightly rates include up to two people staying in a one bed apartment and up to four people staying in a two bed apartment. Additional guests are charged a nightly supplement and a cleaning charge is applied to all bookings where occupancy exceeds our standard occupancy for a particular apartment type (full details are on our Pricing page).
We provide the following Additional Services, which you can request when making a booking (charges, where applicable):
And don’t forget, if we have not anticipated your question in these FAQs, please just ask! We look forward to welcoming you to our apartments.