Tel: 0345 055 9631

Email: reservations@abodebed.com

Serviced Apartments & Luxury Flats to Rent in Hemel Hempstead

Cookie & Privacy Policy

Abodebed Limited respects your privacy and personal information and we are committed to protecting the personal information you provide to us.

This Privacy Notice sets out how Abodebed Limited collects, stores and uses your personal information, as well as the rights you have in relation to your personal information. In this document, ‘we’, ‘our’ or ‘us’ refers to Abodebed Limited.

Please read this Privacy Notice carefully to understand our practices regarding your personal data.  We may need to change this Privacy Notice from time to time by updating this page.  Please check this page regularly to be informed of how we are protecting your personal data.

The data controller responsible for this business is Abodebed Limited. If you have any questions in relation to our use of your details, please email us at info@abodebed.com or write to us at 5 Handleys Court, Selden Hill, Hemel Hempstead, Herts, HP2 4FW

What information do we collect?

We collect data from you in the following ways:

1.      When you use our website to make a booking, enquiry or request

2.      When you setup a user account with us

3.      When you speak to a member of Abodebed staff either via email or telephone

When you request or book an apartment with us we need to collect personal information about you in order to process the request or booking and provide you with the service you expect. This information may include, but is not limited to, details such as your name, contact details, date of birth, address and your credit/debit card details. We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.

Analytical information

We also use analytical and statistical tools that monitor details of your visits to our website and the resources that you access, including but not limited to, traffic data, location data, weblogs and other communication data (but this data will not identify you personally).

We use Google products including: Google Analytics, Google Search Console and Google Adwords.  We use these products to understand how the website is being used in order to improve the user experience.  User data is all anonymous.  The types of data collected includes: IP address, browser-generated information e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc.  Click here for an overview of Google’s privacy policies.

Google Privacy Policy

Google Analytics Privacy Policy

Google Adwords Privacy Policy

What do we do with the personal information we collect?

We will use your personal information to provide and personalise our services to you. We will also use your contact details to communicate with you. In addition, we may use the information in the following ways:

  • To notify you about any changes to our website or services
  • If you are an existing customer, we may contact you with information about services similar to those previously purchased which we think may be of interest to you

Your personal information may also be used for the following purposes: credit or other payment card verification and screening, invoicing, administrative and accounting purposes, and to help us in any future dealings with you, for example, by identifying your requirements and preferences.

We like to seek guest feedback to help us to improve our service, so we may contact you by email or by phone to ask for a review of our accommodation or to ask your opinions.

You have the right to opt out of us processing your personal data for marketing purposes by contacting us at info@abodebed.com or by following the ‘Unsubscribe’ link in any of our newsletter communications.

Disclosure of personal data

We do not sell or exchange your personal data with organisations who may want to sell you something or use your personal data for research or other purposes. We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection and minimise credit risk.

We have an outsourced support team which includes Virtual Assistants, Web Designers, Sales and Marketing and Accounting. They have limited access to your data, where the service they provide to us means they need it. Your information is held in the strictest confidence and our support team are all contracted to strict confidentiality clauses.

Where we store and transfer your data

As a small business, we use a tailor made booking system for all booking related administration, and we use mainstream packages for email and accounting. This means that some of your data may be held in the EEA and some may be held in services in the USA (with suitable data privacy shields) or elsewhere. We have picked mainstream suppliers with appropriate security standards.

Security

The transmission of information via the internet or email is not completely secure.  However, we have put security measures in place by installing a Secure Socket Layer (SSL) on our website which encrypts all data submitted via the online contact forms and web forms and protects your personal data.  We cannot guarantee the security of data while you are transmitting it to our site; any such transmission is at your own risk.  Once we have received your personal data, we will use our strict procedures and security features to try to prevent unauthorised access.

Retention Periods

In accordance with data protection laws and good commercial practice, we do not retain personal information in a form that permits identification of the person(s) to whom it relates for any longer than necessary. Once the purpose for which the information has been collected has been fulfilled, we will either permanently delete your personal information, or remove all identifiers within it so that it is no longer personal data.

We are required to keep some relevant client information long enough to satisfy HMRC, our insurers and for legal and accounting reasons.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. You should exercise caution and look at the privacy notice applicable to the website in question.

Use of cookies

We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally – it is statistical data about our visitors and their use of our website.  This statistical data does not identify any personal details whatsoever.  We may also gather information about your general internet use by using a cookie file.  Where used, these cookies are downloaded to your computer automatically.  This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive.  They help us to improve our website and the service that we provide to you.  All computers have the ability to decline cookies.  This can be done by activating the setting on your browser which enables you to decline the cookies.  Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

Social buttons

On many of the pages of our website you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for Twitter, Facebook, LinkedIn and Google+.  In order to implement these buttons and connect them to the relevant social networks and external sites, there are scripts from domains outside of Abodebed Limited. You should be aware that these sites may collect information about what you are doing on the internet, including on Abodebed Limited’s website. So, if you click on any of these buttons, these sites will be registering that action and may use that information.  In some cases, these sites will be registering the fact that you are visiting Abodebed Limited and the specific pages you are on, even if you don’t click on the button while you are logged into their sites. You should check the respective privacy policies of each of these sites to see exactly how they use your information and to find out how to opt out, or delete, such information if you wish.

Your rights and controlling your personal information

If you have already consented to Abodebed Limited using and holding your personal information, you have the right to apply for a copy of the information that we hold about you, to amend it if it is:

  • Inaccurate or to request that we delete it from our records
  • If you are or have been a guest, we may not be able to remove all data as we will have to ensure that we can continue to comply with legal, accounting, taxation and our insurer’s requirements
  • Contacting us

If you have any queries regarding this Privacy Notice, or to exercise all relevant rights as stated in this Privacy Notice, you may contact us by email at info@abodebed.com or write to us at 5 Handleys Court, Selden Hill, Hemel Hempstead, Herts, HP2 4FW.

If we are unable to resolve the matter, you can contact the Information Commissioner’s Office here.